Tag Archives: career

Why I Customer Service

09 Feb 16
Heidi Kumm
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4 comments

I think it’s a pretty safe assumption to say every “average” American out there has worked in customer service at some point. Whether it’s in a restaurant or call center or hospitality or retail…nearly everyone has worked in a “make them happy, even if they are being stupid” position at some point in their life. Yet, 90% of the population quickly forgets what it’s like to be in that position. They forgot that we really are doing everything in our power to make their life better and we don’t actually hate them…until they become ungrateful jerks.

I’ve worked in customer service since I was 16. I started behind the front desk of a hotel when I was in high school. It was my job to make sure people enjoyed their stay at a franchised hotel in a small Midwestern town. I quickly realized it’s all in how you delivery news…good or bad. I learned “hotel common sense”, found ways to portray myself confidently so guests trusted my words and discovered the value of the back office where I could roll my eyes while cursing at the unreasonably stubborn idiots.

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Treading Water [EMT Training]

06 Jul 15
Heidi Kumm
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11 comments

I’ve kind of fallen off the face of the internet lately. And oddly enough it wasn’t a planned part of a “screw you internet!” over reaction…it was simply life being life and getting in the way of life. How inconsiderate of life!

I have spent the last 6 weeks immersed in an accelerated 10 week program to become an EMT. Going into this I really had no idea what EMTs did…I talked to a few people who were EMTs but it was a pretty general chat. It wasn’t until the second day of class during a real heart-to-heart that I realized exactly what EMTs and Paramedics did in their day-to-day work life. It is not very glamorous; it’s actually pretty disgusting on the “bad days” and there isn’t always instant gratification; even when you do your job right. Rather than scare me off that realization made me want to work harder than ever to become the kind of EMT the medics wanted to work with.

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The Financial Circle of Life

27 Feb 14
Heidi Kumm
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16 comments

This week I started something new. It currently involves lots of driving, many new faces and many, many @’s and #’s…it’s a new job! This has been in the works for quite some time but I wanted it to be officially official before I told the internet. I’ve survived three days and haven’t cried yet so I think it’s safe to spill the beans!

As of Monday I am the Voice of Sierra behind the Sierra Trading Post Twitter. Yup, that is correct, my new job involves all things Twitter plus a few other projects just to keep things interesting. I just might be a little bit excited…and they wrote up a post about my arrival so I even feel kind of famous! And…I got legit headshots done by a photographer who knows his way around a camera and the Adobe Suite!

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