friends + feelings

the two things that truly make the world go round

Why I Customer Service

I think it’s a pretty safe assumption to say every “average” American out there has worked in customer service at some point. Whether it’s in a restaurant or call center or hospitality or retail…nearly everyone has worked in a “make them happy, even if they are being stupid” position at some point in their life. Yet, 90% of the population quickly forgets what it’s like to be in that position. They forgot that we really are doing everything in our power to make their life better and we don’t actually hate them…until they become ungrateful jerks.

I’ve worked in customer service since I was 16. I started behind the front desk of a hotel when I was in high school. It was my job to make sure people enjoyed their stay at a franchised hotel in a small Midwestern town. I quickly realized it’s all in how you delivery news…good or bad. I learned “hotel common sense”, found ways to portray myself confidently so guests trusted my words and discovered the value of the back office where I could roll my eyes while cursing at the unreasonably stubborn idiots.
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By Heidi Kumm, ago

Currently.

Life has been crazy…a different kind of crazy than I’m usually giddy about. The “adulting” kind of crazy where everything revolves around going to work, working, washing clothes for work, making lunches for work and sometimes sleeping. Not exactly glamorous but I’m surviving and finding a way to enjoy it.

I’ve also found a little snippet of time to make a few changes here in my little corner of the internet! As of today runaroundaroo.com will be fading away while I spend my time writing + oversharing here, on heidikumm.com. I’ll give you no “growing up” or “moving on” explanation simply because I don’t have one. I wanted a change and this just kind of happened! You’ll notice both Instagram + Twitter have switched over to @heidikumm, too. Of course, run.around.aroo won’t be going anywhere, it’s fun to scroll back through old photos + recaps + stories, it just won’t be updated from here on out. Update your readers and all that jazz…because, why not?!
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By Heidi Kumm, ago
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